Effective date: April 1, 2026
Refund Policy
This Refund Policy explains how Oulify handles refunds for custom digital services such as websites, apps, automation, and related project work.
Custom Service Basis
Most Oulify services are custom, time-based, and created specifically for each client. Because of that, refunds are assessed based on work completed, time reserved, and project stage.
Before Work Starts
If a project is cancelled before work has started, Oulify may issue a refund of prepaid amounts after deducting any planning, consultation, payment processing, or reservation costs already incurred.
After Work Has Started
Once strategy, design, development, editing, setup, or production work has begun, payments covering completed work are non-refundable.
Project deposits are generally non-refundable after the project kickoff or first active work session.
Milestones and Ongoing Services
Approved milestones, delivered work, and completed service periods are non-refundable.
If a project includes recurring monthly work, cancellation applies to future unpaid periods and does not refund work already completed or scheduled for the active billing cycle.
If There Is a Delivery Problem
If Oulify is clearly unable to deliver the agreed scope for reasons within our control, we will first aim to correct the issue within a reasonable time.
If that is not possible, we may offer a proportional partial refund, credit, or another fair written resolution based on the unfinished part of the scope.
How To Request a Refund Review
To request a refund review, email hello@oulify.com with your project name, invoice details, and the reason for the request.
We review requests in good faith and respond as quickly as reasonably possible.